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GlobalProtect is a Shareware software in the category Education developed by Palo Alto Networks.
And lastly it compiles a Host Information Profile (HIP) of the client device including such factors as patch level, disk encryption, antivirus version. It establishes and maintains a secured connection to the nearest (fastest) Palo Alto Networks GlobalProtect Gateway. The agent does three key things: It communicates to the GlobalProtect Portal to obtain the appropriate policy for the user. The software can also be downloaded directly from the GlobalProtect Portal. The agent can be delivered to the user automatically via Active Directory, SMS or Microsoft System Configuration Manager.
On the client, click the settings icon in the upper right corner and then go to the troubleshooting tab.GlobalProtect is a software that resides on the end-user’s computer. The pangps.log can be retrieved from the Global Protect application folder or through the client. Or it could be due to trying to login to a VPN that the user does not have access to.įor other issues, it may be necessary to review the logs on the client machine. If the client indicates login issues, this may be due to the account being locked out after too many attempts. If Global Protect is installed and pangps service is running, there may be other potential issues. If it is not installed or cannot start, uninstall and reinstall the client (may require elevated permissions). Verify the service pangps is installed and is running. TroubleshootingĪfter the install, Global Protect may not open or may not be able to connect to the portal even if the computer is connected to the network. You will continue to be prompted for multi-factor authentication for every VPN login.Īt this point, you should receive a multifactor prompt on your device or be ready to enter a code from a separate multi-factor app.įor technical assistance: Please contact Crimson Service Desk via email, by phone at (509) 335-4357, or online. While the option ‘Do not challenge me on this device for the next 24 hours’ option may be checked, this option will not have any effect. When selecting Okta Verify Push notifications, it is recommended to select the option ‘Send push automatically’ Push notifications with the Okta Verify App are recommended. You can use any MFA option that is supported by Okta, including SMS, App Push, Google Authenticator, Security Key, etc. Once a valid credential pair is entered, you will receive a prompt to choose your MFA option. Check this option to have your username saved for future logins. If you scroll down on this page, you will see a ‘Remember me’ option. On this page, enter your username and password. When the user connected to the VPN, they will instead receive an Okta login page. Once the VPN portal has been updated to require Okta MFA the user experience will change.
Select the appropriate file and download it:
Download GlobalProtect VPN for Window 32 bit.Here is what to expect when the change occurs. This will change the way that users log in to the VPN. Starting in mid-March, ITS will be adding Okta Multifactor Authentication (MFA) to its general VPN portals. ITS Information Security & Operations Center 2021.IT Strategic Advisory Committee (ITSAC).